RULES
Some rental rules:
Check-in: from 14:00 to 23:00
Check-out: from 7:00 am to 11:00 am
Night(s): minimum 2 nights
According to our policy, we work with two types of payment to confirm your reservation:
PIX: A prepayment of 50% of the value is required via a Pix bank transfer within 1 hour.
CREDIT CARD: we only accept credit cards for reservations from R$ 450.00. The interest-free payment option is only available if you are going to pay in cash in 1 payment using your credit card. We also pay in installments on the card in 2x, 3x, 4x and even 6x installments, however, the operator's interest charge will be borne by the guest.
Credit Card Payment Link: first, a payment link will be sent charging 50% of the total amount of the reservation referring to the prepayment, which can be paid in up to 6 installments with operator interest on the part of the guest. Only after we receive confirmation of payment from the link will the reservation be confirmed.
Deadline for payment of the reservation request: the guest has 1 hour from the reservation request to pay the link. The remaining 50% must be paid at check-in and can also be paid in up to 6 installments with operator interest on the part of the guest.
Important: if the reservation has been made in less than 72 hours from the check-in date, the deadline to confirm the reservation through bank transfer or credit card will be 30 minutes from the reservation request.
AFFORDABLE HOUSE
We are not a hostel, hotel or inn. Therefore, we do not offer breakfast. We do not accept pets. Parking (street spaces) is free and public available at a nearby location on a quiet street (no reservation required). All our 9 suites have bed linen and air conditioning, except bath towels. Bed linen is changed every 5 days, and it is possible to request change in advance at an additional cost per person. We do not offer personal hygiene products. Therefore, it is necessary for guests to bring it in their luggage. It is not necessary to bring pillows as they are already available in all accommodations.
OPERATING HOURS AND CONTACT NUMBERS:
Monday to Friday and Holidays: from 07:00 to 23:00
Saturdays and Sundays: from 07:00 to 23:00
Outside these hours, we are available 24 hours a day for our guests via WhatsApp: + 55 22 98831-9560.
RESERVATIONS
Upon check-in our guests must present a photo identification document. In order to validate a reservation made over the internet, the guest must send us proof of payment via Whatsapp (if the reservation has been made through our official website), along with the following information that will be verified with the identification document at the time of booking. check in:
*Full name
*Birthday
*Identity number or passport number
*CPF
*Address/ Neighborhood/ City/ ZIP code
*Telephone
*Email
*Time of entry to the property / flight number (if air)
*Departure time from the property
*Name of other guests (if any)
METHODS OF PAYMENT, RESERVATIONS AND RENT
To reserve one of our suites, we require a booking confirmation deposit of 50% of the total rental amount. The remainder of the rent will be charged at check-in before entering the property.
This payment for the remaining 50% of the reservation must be made by PIX bank transfer, credit card or cash payment at the reception of the accommodation.
Payment for the remainder of the rent must be made in cash or PIX, upon handing over the keys.
We do not accept checks and do not work with DOC and TED bank transfers. We only accept PIX transfer.
After carrying out the PIX bank transfer, we always demand that the receipt be forwarded to us via Whatsapp +55 22 98831-9560.
Your reservation will be validated as soon as Recanto Del Mare's reservations department sends you a message via WhatsApp or a confirmation email.
CHECK IN
Check-in time: 14:00 to 23:00
The guest is obliged to inform us of their arrival time and to give us their contact number. Without this information, check-in will not be possible.
Within opening hours, we wait for guests at the reception of our Lodge. After having paid the remaining 50%, one of our employees will accompany the guest to the reserved suite.
Outside the opening hours of Hospedagem Recanto Del Mare, the guest will have to previously send a message via WhatsApp to our 24-hour check-in department (+55 22 98831-9560), up to thirty minutes before arrival at the property . After we receive the message via WhatsApp, one of our employees will welcome the guest at the reception of the accommodation.
If you arrive before our official check-in time of 2 pm, you can leave your luggage with the receptionist during our opening hours. At the reception, we have a bathroom with shower and shower available for our guests to change clothes. This way you can store your bags and enjoy the day enjoying the beach until check-in time is complete.
To enter the room earlier than the check-in time, just paying an extra day (if available). If cleaning ends before 2 pm, the guest will be notified and allowed to enter.
Remember that on the day your stay begins, the suite may be occupied by the previous guest. He will leave the accommodation by 11 am, the suite will undergo cleaning so that it is available to receive you.
CHECK-OUT
Checkout Time: 07:00 to 11:00
An employee of Recanto Del Mare will meet the guest in their suite (the time will be scheduled in advance), in order to examine the property and return the keys.
After checking out, the guest can leave their luggage at the reception of our Accommodation, which will be stored during opening hours. So our guests can continue enjoying the beach until later. And when they return, they can pick up their luggage and use the reception bathroom to take a shower and leave.
To leave the room later than the checkout time, just paying one more night (if available).
If the guest does not check out at the agreed time by 11:00 am, the cleaning lady will enter the room to clean it, the guests' bags will be stored at reception and a fine will be charged in the amount equivalent to a full night's stay.
At checkout, accommodations must be delivered clean and with garbage collected. Dishes and cutlery requested at reception must be delivered washed and clean. If trash, dirt or unwashed utensils are found, a fine of R$ 100.00 will be charged for the cleaning fee.
RESERVATION CANCELLATION AND CHANGES
Up to 30 days before check-in
There will be a fine of 50% of the amount paid and a refund of the balance, or 100% of the amount paid reverted to hosting credit; (subject to availability and approval of the new dates with the inn's management).
30 days or less before check-in
There will be no refunds or hosting credit conversions.
CANCELLATION OF CONTRACTED PACKAGES - We do not refund the amount deposited for booking (even 60 days in advance) in the following cases: purchase of promotional packages and during holidays, Christmas, New Year's Eve and Carnival.
Periods such as New Year's Eve and Carnival do not support any refunds or credit reservations.
NO SHOW – Withdrawal without showing – Failure to show up without prior written notice, on the expected arrival date, will be considered “no show” (withdrawal without cancellation). The vacancy will remain available for 24 hours, starting from the entry time. After this period, the reservation will be canceled (with retention of 100% of the amount paid), making the vacancy available to another interested party. There will be no refund of the amount paid under any circumstances, including for reasons of unforeseeable circumstances or force majeure.
WITHDRAWAL AFTER ENTRY: The withdrawal of stay upon arrival or after entering the inn, as well as early departure for any reason, will not entitle to any type of refund, cash refund or credit for new daily rates, resulting in the total loss of the stay. amount paid for the package or per diem.
In the event of unforeseeable circumstances or force majeure, with written proof of reason by the guest and accepted by the hostel management, the corresponding amount may be credited for a future stay.
PARTIAL WITHDRAWAL OF THE CONTRACTED PERIOD (There are two situations)
1) The already hosted customer decides to leave the inn before the end of the contracted period, in this case, no difference in the previously paid amount will be refunded. Because the reserved period is no longer marketed to another customer to be able to serve you.
2) If the customer communicates more than 30 days in advance that he wants to reduce the number of days and/or people previously contracted, the value of the accommodation will be recalculated and there will be no penalty for the change.
If there are amounts to be returned, we will do so. If communicated within a period of up to 30 days before check-in, the customer will not be entitled to any type of refund or credit.
Note: Periods such as New Year's Eve, Carnival and holidays do not support any refunds, changes in values or credit reservations.
Refund deadline: within 7 days for payment made via PIX bank transfer. Regarding the refund of reservations made by credit card, the current policy and the rules of reversal of the online payment company used by the property will be used.
RESPONSIBILITIES AND OBLIGATIONS OF OUR GUESTS
The guest assumes full responsibility for the property he rented as well as for any item belonging to the accommodation. The same is applicable for other guests.
The responsible guest and all other occupants of the suite must comply with the accommodation's regulations and rules. Fines imposed by the hosting administration for non-compliance with the rules will be immediately paid by the guest. Additionally, they may also lead to a premature termination of the lease without any reimbursement.
Visitors: the accommodation does not allow visitors to enter the interior of the property. Please, contact us before making any reservation where visitors are expected, so that we can guide the search for another more suitable property. The entrance gate of the accommodation, the stairs and the hall of the suites are monitored by security cameras.
The area of the external corridor that is next to the reception, protected by a blindex, is not part of the accommodation and is prohibited for guest access, as it is part of a residence.
The reservation is made only after completing the PIX transfer of 50% and checking the amount in our current account, or after confirming payment using the credit card link within the established period of 3 hours. After the deadline has expired, the reservation may be canceled at any time due to non-payment.
Bookings based on the monthly rental price do not include electricity and water consumption. The customer must pay the bills equivalent to the period of his stay at the time of checkout or, if the rent exceeds 20 days, after each month.
No Smoking inside the property!
It is strictly forbidden to bring kitchen utensils (air fryer, microwave, electric oven, etc) to use inside the suites at the risk of electrical failure and material damage to the property's assets.
New Year's Eve and Carnival dates are not part of the promotion that gives a direct 10% discount for bookings made through the official website.
CHILDREN
Children of any age are welcome.
Children aged 6 and over are considered adults in this accommodation.